ServiceNow Administrator

Our client is a prominent agency dedicated to ensuring the safety and management of external borders. They operate within a high-stakes, international environment where technology plays a critical role in large-scale operational security. Joining this organization offers the opportunity to work on mission-critical ICT systems that impact the security of millions of citizens across Europe.

• Minimum 5 years of experience in administration of the ServiceNow platform
• Strong knowledge of ServiceNow configuration, maintenance, and platform upgrades
• Experience in incident management, platform security, and ensuring system availability
• Ability to analyze business requirements and translate them into technical solutions
• Experience collaborating with Developers, Architects, and IT support teams
• Strong communication skills, including conducting trainings and creating technical documentation
• Official certification confirming proficiency in English (required for international cooperation).

• Ensure the operational stability, security, and continuous availability of the ServiceNow platform.
• Manage system maintenance, including the deployment of updates and efficient incident resolution.
• Analyze internal stakeholder needs and translate business requirements into effective technical configurations.
• Coordinate with Architects and Developers to oversee platform enhancements and bug fixes.
• Deliver professional demonstrations and training sessions for end-users and technical support teams.
• Assist in critical organizational processes, such as disaster recovery planning and risk management.
• Maintain high-quality technical documentation, including SOPs, user guides, and knowledge base entries.