Junior Client Solution Architect with German language

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

• 2+ years of experience working with corporate clients
• Strong problem-solving and analytical skills, with the ability to understand client needs, interpret data, and translate insights into actionable solutions
• Excellent communication skills, both written and verbal, with a client-centric mindset
• Ability to work collaboratively across different teams and manage multiple projects effectively
• Proactive attitude with a focus on continuous improvement and client satisfaction
• German language is a must
• AT knowledge about Retailers and the landscape is a plus

Key Responsibilities:

• Serve as the primary operational contact for clients in DACH region, handling all operational concerns including requirement gathering, delivery timelines, data modifications, and quality issues.
• Effectively communicate with clients, coordinating calls and meetings as needed, in collaboration with the Customer Success and Sales Teams to ensure a clear and accurate exchange of information.
• Collect client requirements, translate them into actionable internal work orders, set project timelines, and monitor progress through to successful delivery.
• Partner with various internal operations teams to troubleshoot and resolve client inquiries efficiently, ensuring a smooth and effective workflow.
• Ensure solutions are delivered to clients with precision, maintaining high standards of quality and meeting agreed-upon timelines.
• Identify opportunities to enhance client data, suggesting improvements or new approaches that lead to more robust, cost-effective, and enduring database production for NIQ.
• Coordinate with Business-as-Usual (BAU) teams on post-production and pre-delivery quality checks, guaranteeing the highest level of service for clients.
• Participate in and coordinate operational, quality review, and escalation meetings with internal teams, maintaining alignment with Customer Success and Sales teams to address any client concerns.

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process to improve efficiency and support fair evaluation. Final hiring decisions are made exclusively by humans. NIQ is committed to diversity, equity, and inclusion, making employment decisions without regard to protected characteristics under applicable laws.