Senior Business Analyst

Expereo is a Managed Network as a Service company that connects people, places, and things anywhere. It empowers global companies to be future-ready by delivering secure, global network connectivity to enterprise and government sites in over 190 countries. The company operates offices worldwide including in the Netherlands, the United Kingdom, Poland, the United States, Singapore, Philippines, United Arab Emirates, Argentina, Brazil, and Spain.

• Proven experience as a Business Analyst (typically 5+ years), preferably in enterprise or B2B environments.
• Strong understanding of Salesforce Clouds (Sales Cloud, Service Cloud), data model structure, security model, and declarative capabilities.
• Experience in data analysis, including interpreting complex datasets and supporting data-driven decision-making.
• Hands-on experience defining business requirements, writing user stories, and conducting structured process analysis.
• Experience designing and validating Salesforce automations (Flows, validation rules, approval processes).
• Ability to work in cross-functional, outcome-driven squads consistent with the STO model.
• Strong problem-solving skills and ability to decompose complex business scenarios.

Nice to Have:

• Experience working in telecom, connectivity, or other complex B2B environments.
• Knowledge of Salesforce CPQ, order management, or billing solutions (e.g., Enxoo BSS/Billing).
• Exposure to adjacent platforms such as Mendix and their integration with Salesforce.
• Understanding of modern software engineering practices such as Git-based version control and automated testing pipelines.
• Salesforce certifications (BA, Administrator, Consultant, or App Builder).

Mindset:

• Builder mentality with strong ownership and accountability for outcomes.
• Code first, automation first approach, aiming to remove manual work and standardize patterns.
• Curiosity to work across the stack and learn from adjacent domains (backend, data, architecture).
• Collaborative, positive attitude aligned with an international, diverse environment.

Business Requirements & Process Analysis:

• Partner with Product Managers, architects, and business stakeholders to gather, refine, and document business problems and suggest solutions.
• Map end-to-end commercial workflows (e.g., lead-to-cash) and identify improvement opportunities.
• Translate business needs into user stories, acceptance criteria, and functional specifications aligned with Salesforce best practices.
• Facilitate workshops, process walkthroughs, and alignment sessions across squads.

Solution Design Support:

• Collaborate with Salesforce Developers and Engineers working with other technologies to design scalable solutions informed by documented requirements.
• Assist in creating data models, integration requirements, and security & access considerations.
• Validate proposed designs to ensure they align with customer-centric outcomes and architectural guidelines.

Quality Assurance & Testing (QA experience preferred):

• Write clear, testable acceptance criteria for all user stories.
• Support the QA Specialist in developing and executing functional, regression, and integration test scenarios.
• Validate automation, flows, integrations, and data mappings before deployment.
• Ensure that delivered solutions meet performance, data quality, and reliability expectations.

Cross-Functional Collaboration:

• Work closely with technical squads, frontend & backend engineering, and DevOps teams to ensure solution alignment.
• Communicate progress, risks, and dependencies to stakeholders and leadership.
• Promote standardization of business processes and help teams adopt shared Salesforce capabilities.

Continuous Improvement & Innovation:

• Identify opportunities for automation, simplification, and improved user experience on Salesforce.
• Contribute to the evolution of Salesforce governance, standards, and reusable business components.
• Support innovation initiatives such as AI-assisted workflows and data-driven decision tools.

Expereo is an Equal Opportunities employer supporting and celebrating diversity regardless of background, religion, nationality, sexual orientation, age, or physical condition.