Partner Quality Monitoring Specialist

Allegro is a leading e-commerce platform in Poland. The role is a maternity cover position focused on monitoring Partner Sales Quality and identifying policy violations to ensure transaction security and compliance with Allegro's Terms & Conditions.

• Ability to handle text and data analysis and make quick decisions.
• Understanding of sales quality and transaction security with attention to detail.
• Comfortable working with large volumes of data.
• Ability to source, verify, and analyze information using open-source intelligence (OSINT).
• Proficiency in using AI-powered tools.
• Operational experience in security or back-office departments.
• Accuracy, responsibility, commitment, and meticulousness.
• Ability to stay focused under time pressure.
• Proficiency in English, both written and spoken (minimum B1 level).
• Availability for shift work including afternoons and weekends.
• Knowledge of data analysis (e.g., SQL) is an asset.

• Taking ownership of improving sales and service quality among Sellers to increase Customer satisfaction with transactions made on Allegro.
• Handling cases related to violations of Allegro’s Terms & Conditions and applicable laws.
• Ensuring compliance with communication standards between Customers and Partners.
• Collaborating closely with teams responsible for transaction security and Customer Service.
• Having a real impact on the functionality and overall security of the Allegro platform.