(Senior) Product Manager - Operations Platform

In the Operations Platform domain, we manage the vital intersection of technology and customer service. This role is critical for streamlining how Allegro interacts with millions of customers across various units, including CX, Allegro Finance, and more. You will act as the central point of contact, managing the scope across multiple systems like Salesforce (CRM) and Genesys (Contact Center) to ensure a seamless experience for both internal stakeholders and our end users.

• Proven experience as a Product Manager or similar role in technology, ideally within E-commerce or large-scale operations.
• Exceptional communication and stakeholder management skills.
• Highly assertive and capable of managing pressure, time constraints, and conflicting interests while building long-lasting relationships based on trust.
• Experience in translating complex business requirements into technology roadmaps.
• Proficient in Agile methodologies and managing product backlogs across multiple engineering teams.
• Ability to see the product through the eyes of the clients and understand their needs deeply.
• English language proficiency at B2 level or higher.
• Polish language proficiency at minimum C1 level.

• Developing the vision and roadmap for the Operations Platform, reconciling needs from diverse stakeholders across the organization.
• Managing and prioritizing the product backlog in collaboration with specialized engineering teams (Salesforce and Genesys) to ensure strategic alignment.
• Facilitating communication across different units to align objectives and remove the burden of technical "where to go" decisions from the business.
• Challenging incoming requirements to ensure they drive true value and fit within the platform’s architectural constraints.
• Managing risks and technical debt related to the domain's responsibilities.