Technical Service Delivery Manager

Xperi is a publicly traded technology company headquartered in San Jose, CA with employees across North America, Europe and Asia. The company invents, develops, and delivers technologies that create extraordinary experiences at home and on the go for millions of people worldwide, powering consumer electronics, connected cars, and digital content titles through brands such as DTS®, HD Radio™, and TiVo®. The role is within the Customer Services team, focusing on cooperation with OEM partners and driving the TiVo OS technical onboarding process for Smart TV media platforms.

• Previous experience in L2/L3 technical support, software engineering, or technical project/delivery management.
• Ability to navigate code, understand architecture and versioning to identify key configuration parameters and their implications.
• Previous experience in managerial or semi-managerial positions with autonomy and influence.
• Ability to learn quickly and adapt to dynamic environments.
• Ability to work collaboratively and coordinate in a global, cross-functional team environment.
• Strong problem-solving and troubleshooting skills to analyze complex technical issues and provide effective solutions.
• Excellent communication and interpersonal skills to build strong relationships with external and internal stakeholders.
• Proficiency in written and spoken English.

Value asset of candidate's advantage:

• Knowledge of Linux.
• Experience in embedded device industries.
• Knowledge of ITIL framework.
• Knowledge of Python.

• Serve as the primary technical point of contact for partners (TV OEMs and ODMs) during TiVo OS onboarding, manufacturing, and post-launch.
• Supervise per-partner configuration of TiVo OS in the Linux-Yocto layer.
• Coordinate with internal teams to gather technical requirements and drive timely delivery of onboarding initiatives and customer software releases.
• Work closely with cross-functional teams including Customer Success, Engineering, Support, and QA.
• Perform technical troubleshooting and drive issue resolution, coordinating appropriate teams when necessary.
• Monitor IT Service performance and act as an escalation point for Incidents, Problems, and Changes.
• Report IT Service and post-launch support performance to internal and external stakeholders including senior management.

The Whistleblower and Abuse Reporting and Handling Policy, referred to in Article 24 (1) of the Law on the Protection of Whistleblowers of 14.06.2024 (Journal of Laws of 2024, item 928), in effect at TiVo POLAND sp. z o.o., based in Warsaw, is available.