Senior System Administrator

Gypsy Collective is a digital entertainment team with over 100 professionals working in a remote-first environment. The company focuses on creating a unique work culture based on principles such as human-centered values, clear communication, continuous growth, and exploration.

• 4+ years of experience in System Administration or IT Operations
• Strong hands-on experience with macOS administration
• Proven experience managing Apple device fleets
• Solid understanding of Linux administration basics
• Experience administering Google Workspace environments
• Good understanding of networking fundamentals (DNS, VPN, TCP/IP)
• Experience with Identity & Access Management processes
• Familiarity with internal support and ticketing systems
• Strong documentation and process discipline
• English level: Upper-Intermediate or higher

Nice to have:

• Experience with proxy or networking tools
• Experience working with infrastructure providers such as Hetzner or DigitalOcean
• Basic scripting or automation skills

IT Operations:

• Support daily administration of internal IT infrastructure and corporate tools
• Manage user access provisioning and deprovisioning processes
• Coordinate employee onboarding and offboarding
• Assist internal users with infrastructure, access, and device-related issues

SysAdmin Team Coordination:

• Coordinate daily workload across SysAdmin support levels (L1 & L2)
• Monitor support queues and ensure effective ticket distribution
• Maintain SLA compliance across support operations
• Act as an escalation point for complex technical issues

Infrastructure Support:

• Administer and support Google Workspace services
• Manage VPN and network access configurations
• Support endpoint and device administration processes
• Maintain and troubleshoot internal systems and tooling

Security & Access Control:

• Enforce access policies and permission management standards
• Support 2FA enforcement and security-related controls
• Review audit logs and monitor access-related changes when required

Documentation & Asset Management:

• Maintain hardware and software asset inventory
• Keep infrastructure documentation and operational procedures up to date
• Ensure all operational knowledge is properly documented and maintained