UX Researcher

Scalo is engaged in projects within the banking sector, focusing on digital transformation of customer service channels and development of electronic banking.

• Several years of experience in conducting qualitative research, especially in digital products or systems (e.g., CRM/ERP)
• Experience working with B2B/corporate clients
• Ability to moderate workshops and work effectively with groups
• Customer-oriented thinking and ability to represent customer needs within the organization
• Developed analytical skills and ability to combine qualitative and quantitative data
• Good work organization and independence
• Comfortable working in a technological environment and communicating with IT teams
• Knowledge of MS Excel and PowerPoint in analytical and presentation contexts
• Nice to have: knowledge of Design Thinking methodology and experience/interest in banking products

• Participation in a banking sector project related to digital transformation of customer service channels and electronic banking development
• Working in a product team collaborating with business, UX, and IT areas
• Designing and conducting comprehensive qualitative research (in-depth interviews, focus groups) based on business and product needs
• Integrating data from various sources (qualitative research, internal data, analytics) to build a complete picture of customer experiences
• Conducting workshops with stakeholders and clients using Service Design and Design Thinking methods
• Initiating and co-creating quantitative research and analyzing data to support product decision-making
• Preparing research reports and formulating business recommendations based on insights
• Creating and developing Customer Journey Maps for current and planned solutions
• Close cooperation with product teams in Agile and waterfall models at all stages of the product lifecycle (discovery, delivery, verification)
• Identifying needs, problems, and barriers of corporate clients in electronic banking and financial services
• Supporting design and testing of solutions by providing insights and participating in implementation evaluation
• Working in a hybrid model: 2 days per week from the office in Warsaw

Work in a hybrid model: 2 days per week from the office in Warsaw