IT Application Functional Support

Devire IT Outsourcing is a form of collaboration dedicated to IT professionals, based on the principles of self-employment – B2B – and implementing projects for leading clients pursuing innovative and cutting-edge projects. For our Client in the banking industry, we’re looking for IT Application Functional Support.

• Minimum 3 years of experience as a Key User, Super User, or Functional Support specialist for a banking or financial application
• Good understanding of back-office processes within the financial sector, including payments, settlements, and reconciliations
• Strong analytical and problem-solving skills, with the ability to investigate complex issues, identify process failures, and determine root causes of functional problems
• Familiarity with ITIL practices and support methodologies, particularly:
  • Availability Management
  • Service Continuity Management
  • Problem Management
  • Change Management
• Ability to communicate effectively with both non-technical business stakeholders and technical IT teams
• Fluent English, both spoken and written - French would be considered an advantage

• Acting as the primary escalation point (2nd line support) for complex functional issues related to a banking application
• Managing incidents end-to-end, from initial reporting through investigation, resolution, and communication back to business users
• Analyzing production incidents, particularly transactional flows and calculation discrepancies, to identify root causes
• Cooperating with clients and application users (back-office teams across the EMEA region) to investigate and resolve incidents
• Using application logs and basic SQL/database queries for troubleshooting and issue analysis
• Collaborating closely with technical support teams to ensure timely incident resolution
• Identifying recurring functional issues and proposing long-term process or system improvements
• Creating and maintaining operational documentation and contributing to the knowledge base and best practices repository