ServiceNow Developer

Currently, we are looking for an experienced Cronos ServiceNow Developer for our partner, to join a long‑term project delivered for a European Union Organization based in Warsaw. The role requires strong hands‑on ServiceNow expertise, high responsibility, and the ability to work in a complex international environment.

• ServiceNow Certified Application Developer certificate or equivalent
• ServiceNow Certified System Administrator certificate or equivalent
• Minimum education level: at least secondary vocational education
• Minimum English level: B2 (certificate, language audit)
• Minimum 5 years of relevant IT professional experience
• Minimum 2 years of experience in a similar position
• Excellent hands‑on experience in configuring, developing, and maintaining the ServiceNow platform
• Experience with customized ServiceNow solutions
• Experience in administration and maintenance of ServiceNow in a DevOps role
• Experience with on‑prem ServiceNow setups and backend management (advantage)
• Experience in creating SOPs and technical documentation
• Very good understanding of complex information systems and interoperability
• Knowledge of IT security standards
• Excellent knowledge of:
  • ServiceNow products portfolio
  • IT Service Management
  • Requirements gathering, analysis, and project management
  • ServiceNow integrations (Web Services, SSO, LDAP, REST, etc.)

Developing the ServiceNow platform:

• Implementing new configurations and customizations
• Analyzing and advising on requests for new ServiceNow functionalities
• Writing and implementing code on the ServiceNow platform
• Testing and validating proposed changes
• Running development activities in cooperation with the ServiceNow Architect and Administrator
• Performing application and code reviews to ensure system integrity
• Maintaining up‑to‑date technical documentation, SOPs, user manuals, and knowledge base articles

Maintaining the ServiceNow platform:

• Managing and maintaining the ServiceNow instance, including binaries, configuration, keystores, Tomcat, Java, backups, and performance tuning
• Ensuring functionality and security compliance
• Performing upgrades and applying application patches
• Managing integrations between ServiceNow and internal systems
• Managing and maintaining MariaDB databases used by ServiceNow
• Providing daily operational support and implementing standard changes
• Analyzing and resolving incidents and performing bug fixes

Improving the ServiceNow platform:

• Providing recommendations based on business requirements
• Contributing to technical designs and solution architecture
• Supporting platform planning, risk management, disaster recovery, and security management
• Supporting other teams as required
• Performing other duties assigned by the Team Leader

Security clearance required (after candidate selection) CONFIDENTIEL UE/EU CONFIDENTIAL (security screening procedure must be initiated within first 45 days of assignment)