Tier 1 Support Engineer

At Logz.io, our customers rely on us to keep their observability environments running smoothly across fast-moving cloud and Kubernetes ecosystems.

• Availability to work weekdays night shifts (11 PM–7 AM) and Saturdays (6 PM-6 AM).
• 2+ years in technical support or a customer-facing technical role.
• Experience with AWS or Azure and familiarity with Kubernetes fundamentals.
• Basic understanding of observability concepts: logs, metrics, and tracing.
• Strong troubleshooting and problem-solving skills, ability to manage multiple priorities.
• Excellent communication and customer management abilities.
• Comfortable handling live incidents in a fast-paced environment.
• Interest in AI-assisted tooling and modern cloud technologies.

• Own customer issues from initial response through resolution, escalating when needed with clear documentation.
• Troubleshoot platform and data ingestion issues across cloud and Kubernetes environments.
• Support integrations including Filebeat, Fluentd, Fluent Bit, OpenTelemetry, AWS, and Azure services.
• Help customers adopt and use Logz.io AI-powered features.
• Provide timely, empathetic, and professional customer communication.
• Collaborate with Product, Engineering, and Customer Success to improve customer experience.
• Contribute to internal knowledge bases and documentation.