Deal Desk and Operations Analyst

Omilia is a company specializing in conversational AI, providing enterprises with advanced natural language understanding (NLU) and automated service solutions to enhance customer experiences. The company operates a global AI-driven platform that enables seamless, human-like interactions at scale, improving customer satisfaction, loyalty, and operational efficiency. Omilia is expanding through strategic innovation, partnerships, and a commitment to customer success.

• Bachelor’s degree in Business, Finance, Operations, or related field.
• Fluent in English; fluency in Spanish is a significant advantage.
• Minimum 3 years of experience in deal desk, sales operations, or revenue operations within a B2B SaaS or technology environment.
• Strong understanding of Quote-to-Cash lifecycle, pricing strategies, and contract management.
• Hands-on experience with CPQ tools and Salesforce is highly desirable.
• Excellent analytical skills to reconcile technical scopes (SOWs) with commercial quotes.
• Experience in process automation using AI tools (Claude, Gemini).
• Ability to work cross-functionally with Sales, Finance, and Legal teams to resolve complex deal issues.

Deal Desk Management:

• Act as the primary point of contact for Sales to provide guidance on pricing, commercial terms, and complex deal structures.
• Enforce and streamline the quote-to-contract approval process, ensuring compliance with internal policies and facilitating approvals for high-stakes deals.
• Review Order Forms, contracts, and quotes for accuracy before customer delivery, ensuring quotes meet minimum margin or MRR requirements and that discounting is justified.
• Assist sales team in selecting correct product bundles and SKUs, ensuring mandatory add-ons and pricing dependencies are accurately applied.
• Identify and flag custom requests such as non-standard payment terms, free trial clauses, or custom SLA commitments.

Deal Operations (Deal Ops):

• Verify that the Technical Scope matches the Commercial Quote by cross-referencing Presales Statements of Work (SOW) with Order Forms.
• Confirm that selected products or packages are commercially accurate and technically consistent with opportunity constraints.
• Serve as subject matter expert for Sales reps in the CPQ environment, providing real-time troubleshooting and partnering with RevOps to maintain price books and discounting rules.
• Identify bottlenecks in the sales cycle and implement automated workflows to reduce friction.

LATAM Regional & Partner Support:

• Act as the primary Deal Desk point of contact for strategic LATAM-based partners.

Omilia is an equal opportunity employer committed to diversity and inclusion, providing equal consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status.