Data Governance Analyst

The Data Governance Analyst on the Business Process & Technology team ensures the accuracy, consistency, and usability of Salesforce data to support Sales and Success departments. The role involves overseeing Salesforce data governance, streamlining data workflows, and ensuring changes to objects and fields adhere to established standards.

• Bachelor’s degree in Information Systems, Business Analytics, Data Management, or related field.
• 2–3 years of experience working with Salesforce data.
• Strong analytical and problem-solving skills; ability to interpret data trends and recommend improvements.
• Identify and analyze problems to develop iterative improvements.
• Strong communication skills with the ability to adapt to technical and non-technical audiences.
• Detail-oriented with a passion for data accuracy, structure, and process discipline.
• Ability to work independently with guidance and support as needed in a structured environment.

Preferred Qualifications:

• Experience collaborating with IT or system administrators to implement CRM data changes.
• Familiarity with Sales & Success workflows and KPIs.
• Experience with tools such as Jira and Confluence for requirements tracking and documentation.

• Serve as the primary steward for Salesforce data across Sales and Success, ensuring data is accurate, consistent, and remains evergreen.
• Partner with Business Intelligence to define and maintain data dictionaries, naming conventions, and metadata documentation for Salesforce objects and fields.
• Create, maintain, and clearly communicate a formal process for updating Salesforce objects, fields, and related data rules.
• Review and validate change requests, ensuring alignment with business needs, data governance standards, and system scalability.
• Partner with enablement teams to provide training to stakeholders on data quality best practices and the approved process for requesting Salesforce data changes.
• Analyze Salesforce data to identify trends, gaps, inconsistencies, and opportunities for process improvement.
• Assist in defining measurable data quality KPIs and provide reporting on data governance performance.
• Develop and maintain documentation including data flow diagrams, governance frameworks, change-control processes, and user guides.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected basis, in accordance with applicable law.