Community Support Specialist

We are a mobile F2P game developer with 20 years of experience and a team of over 100 people, divided into two independent studios: Adventure and RPG. Our RPG team is working on Void Hunters — a tactical RPG focused on deep systems, squad progression, and meaningful player decisions. The project combines turn-based combat with extensive progression systems and mechanics centered around building synergies between heroes.

• Very good command of English (minimum C1) — daily written communication with players.
• At least 2 years of experience working with gaming communities (Discord, forums, social media), not necessarily in a commercial setting.
• Availability to work hours aligned with American time zones (expected hours per week: 30–45, 6–8 hours scheduled between 18:00 and 07:00 (UTC+02:00)).
• Ability to communicate in an empathetic, professional manner tailored to players.
• Interest in games and understanding of gaming community dynamics.
• Ability to solve user problems and respond in crisis situations.
• Independence and good work organization.

Nice to have:

• Experience running MMO guilds and alliances.
• Previous role in PR, Marketing or CM.
• Experience being a streamer/spokesperson.

• Communicating with players on Discord, Steam, and social media platforms (answering questions, moderation, community engagement).
• Supporting players in resolving game-related issues (player support).
• Monitoring community sentiment, responding to crisis situations, gathering player feedback, and maintaining a positive atmosphere within the community.
• Passing the most important reports and issues on to the development team.
• Creating community content in the form of updates/posts.
• Preparing simple marketing materials based on available templates.