IT specialist

At Straumann Group we’re on an exciting journey of growth, innovation, and impact - driven by our mission to improve oral health and transform millions of lives worldwide. United by purpose, we bring our best selves to work every day, embracing a high-performance, player-learner culture that inspires collaboration, curiosity, and ambition. Here, you’ll have the opportunity to take charge of your own career, harnessing your skills, passion, and enthusiasm for learning to continually grow and progress.

• Educational background in Information Technology
• 2+ years of professional experience in First Level Support or Service Desk in an international environment
• Technical skills/systems required:
  • Operating Systems: Windows 10/11
  • Communication Platform: Office 365 (Outlook, Teams, Sharepoint, Onedrive)
  • Office Applications: MS Office365
• Knowledge of ITIL Service Management processes; ITIL certification will be a plus
• Cooperative team player, used to being flexible and adapting in a changing environment
• Strong mediation and facilitation skills with the ability to promote collaboration and communication to improve information sharing
• Agile, pragmatic, solution-oriented
• Good interpersonal skills with calm appearance when handling difficult situations
• Excellent communication skills, customer focused on delivering first-class service
• Fluent in English; every additional language is an advantage

• Deskside support at the service desk (incident, service request, problem and change management) with ticketing system
• Single Point of Contact for the subject areas for European subsidiaries
• Guide employees on their responsibilities also through relevant tasks as employee Entry/Exit Processes
• Installation and administration of PCs and Notebooks with Microsoft's Endpoint Manager
• Installation and administration of iDevices (iPhones) with Microsoft Intune
• Supportive function in international IT projects
• Cooperation with 2nd Level Support Teams
• Maintaining knowledge bases and Asset management tools
• Supporting the maintenance and improvement of all the Service Delivery processes across the region
• Support office moves by relocating and reconnecting IT equipment as needed
• Serve as remote hands for any local tasks needed related to infrastructure installation, maintenance, repair, replacement, and configurations
• Be on standby for IT issues during important events