Technical Business Analyst – POS & Hardware

Devire IT Outsourcing is a collaboration model dedicated to IT specialists based on B2B contracts, delivering projects for clients running innovative and modern ventures. The client is one of the largest non-food retailers in Europe with a strong market position and dynamic expansion.

• Several years of experience as Business Analyst, Technical Business Analyst, or IT Analyst
• Experience in infrastructure, hardware, or retail technology projects
• Experience with hardware deployments in multi-branch/distributed environments (e.g., retail, logistics, store networks)
• Experience working with multiple stakeholders and external suppliers
• Very good knowledge of hardware environment including POS/cash registers, SCO devices, fiscal devices, mobile devices, peripheral devices, and basics of network and endpoint infrastructure
• Knowledge of operating systems used on store devices
• Knowledge of Asset Management and CMDB
• Practical knowledge of ServiceNow
• Ability to create analytical and technical documentation
• Knowledge of hardware rollout processes and device lifecycle management
• Ability to conduct workshops and gather requirements
• Ability to analyze risks and operational dependencies
• Ability to work between business, operations, and IT
• Collaborative and problem-solving attitude
• Ability to work in an international environment
• Very good command of English (minimum B2)

• Analyze requirements and coordinate activities supporting the introduction and implementation of new hardware models for stores
• Gather business, operational, technical, and compliance requirements related to new hardware models (POS, SCO, fiscal devices, peripheral devices, mobile devices)
• Coordinate workshops and interviews regarding requirements with key stakeholders (IT, Retail, Operations, Finance, Security, Suppliers)
• Translate high-level business needs into organized, clear, and traceable functional and non-functional requirements
• Prepare and maintain requirements documentation (BRD, FRD, requirements matrices, acceptance criteria)
• Ensure consistency of requirements across markets, store formats, and rollout scenarios (NSO, replacements, pilots)
• Support validation of requirements during pilots, testing phases, and supplier evaluations
• Act as a single coordination point for hardware-related requirements between Project Managers, technical teams, and external partners
• Support change management regarding requirement updates and the impact of changes on scope, costs, or schedule