IT Support Specialist

Schibsted & Vend Polska is a joint venture between two leading Nordic entities - a major media house, Schibsted, and a dynamic marketplace leader, Vend. With over 300 software engineers in Kraków and Gdańsk, they provide high-quality technological solutions that support the operations and innovations of both parent companies.

The IT & Security unit at SAVP builds, maintains, and supports the core infrastructure and systems that empower employees to work securely and efficiently. The team focuses on internal capability, smooth IT service delivery, and robust cybersecurity, working closely together with a culture built on ownership, a user-centric mindset, and continuous improvement.

• 2-3+ years of experience in IT Support or Service Desk roles (L2 level) with a customer-centric mindset.
• Solid experience supporting Windows and macOS clients.
• Administrative knowledge of Google Workspace.
• Experience configuring, managing, and troubleshooting A/V infrastructure (Cisco, HP Poly).
• Practical experience maintaining Windows Servers and basic knowledge of AWS (EC2/VMs).
• Strong organizational skills and an independent, proactive approach to daily tasks and processes.
• Good interpersonal skills, focused on providing helpful support and building positive relationships with users and vendors.
• Fluency in English (B2/C1) and Polish is required.

• Take ownership of the internal Service Desk, hardware management, and daily IT operations in the Kraków office.
• Provide L1/L2 technical support, troubleshooting hardware, software, and operating system issues in a mixed Windows and macOS environment.
• Manage user accounts, groups, and permissions; assign, revoke, and troubleshoot accesses across core platforms.
• Conduct IT onboarding and offboarding processes, including hardware and software provisioning.
• Manage the IT equipment lifecycle: order hardware, configure devices, issue equipment, and maintain an organized stock room and inventory.
• Support AWS Virtual Machines (Windows Servers) hosting financial applications, collaborating with external app support when needed.
• Maintain office IT infrastructure, including A/V equipment and printers; act as first point of contact for local network troubleshooting and liaise with external network provider.
• Manage and resolve daily tickets using Jira Service Management and ServiceNow for parent company issues.
• Identify recurring IT issues and create troubleshooting documentation in Confluence.