Technical Business Analyst – POS & Hardware

Devire IT Outsourcing is a collaboration model dedicated to IT specialists based on self-employment (B2B), delivering projects for clients running innovative and modern ventures. The client is one of the largest non-food retailers in Europe with a strong market position and dynamic expansion.

• Several years of experience as Business Analyst / Technical Business Analyst / IT Analyst.
• Experience in infrastructure, hardware, or retail technology projects.
• Experience working with hardware deployments in multi-branch/distributed environments (e.g., retail, logistics, store networks).
• Experience working with multiple stakeholders and external suppliers.
• Very good knowledge of hardware environment including POS / cash registers, SCO devices, fiscal devices, mobile devices, peripheral devices, and basics of network and endpoint infrastructure.
• Knowledge of operating systems used on store devices.
• Knowledge of Asset Management and CMDB.
• Practical knowledge of ServiceNow.
• Ability to create analytical and technical documentation.
• Knowledge of hardware rollout processes and device lifecycle management.
• Ability to conduct workshops and gather requirements.
• Ability to analyze risks and operational dependencies.
• Ability to work between business, operations, and IT.
• Collaborative attitude and problem-solving skills.
• Ability to work in an international environment.
• Very good command of English (minimum B2).

• Analyze requirements and coordinate activities supporting the introduction and implementation of new hardware models for stores.
• Gather business, operational, technical, and compliance requirements related to new hardware models (POS, SCO, fiscal devices, peripheral devices, mobile devices).
• Coordinate workshops and interviews regarding requirements with key stakeholders (IT, Retail, Operations, Finance, Security, Suppliers).
• Translate high-level business needs into organized, clear, and traceable functional and non-functional requirements.
• Prepare and maintain requirements documentation (BRD, FRD, requirements matrices, acceptance criteria).
• Ensure consistency of requirements across markets, store formats, and rollout scenarios (NSO, replacements, pilots).
• Support validation of requirements during pilots, testing phases, and supplier evaluations.
• Act as a single coordination point for hardware-related requirements between Project Managers, technical teams, and external partners.
• Support change management regarding requirement updates and the impact of changes on scope, costs, or schedule.