CRM Product Owner (1 Year Maternity Cover)

Founded in 2008, ComeOn Group is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010, ComeOn Group operates a wide range of exciting brands across several regulated markets. The company runs more than dozens of brands on its proprietary Casino and Sports Betting platform, providing a secure, innovative, and entertainment-led player experience. ComeOn Group is an international employer with over 550 employees across 7 main locations.

• Minimum of 3 years of Product Ownership experience, ideally within B2C customer-facing products.
• Solid grasp of UX and a track record of managing CRM platforms across diverse markets or industries.
• Speak and write fluently in English.
• Able to bridge the gap between technical squads and business stakeholders with ease and excellent presentation skills.
• Possess a solution-focused mindset and rely on quantitative and qualitative data to make informed decisions and drive product value.
• Previous experience in Online Betting/Igaming and hands-on familiarity with Xtremepush would be an advantage.
• Technical understanding to speak the language of developers and navigate complex integrations comfortably would be an advantage.

• Take full ownership of the CRM’s quarterly product roadmap, setting clear priorities and driving maximum value for the business, ensuring alignment with regulatory requirements and global best practices.
• Work closely with your dedicated cross-functional development team to drive the evolutions of your domain to improve customer communications and deliver a seamless and hassle-free user experience (UX).
• Define and document high-quality User Stories and Acceptance Criteria in collaboration with stakeholders and the Design team.
• Actively participate in ceremonies and work closely with your squad and other departments to refine processes.
• Stay ahead of market trends by analysing quantitative and qualitative user data to validate your product strategy.
• Partner with other Product Owners and internal departments to align on a unified company vision and project goals.
• Provide regular updates on the product roadmap, lead demo/feedback sessions, and manage delivery expectations across the organization.
• Map the CRM player journey and on-site communications in collaboration with stakeholders and your squad, to elevate the overall player experience.