UX/UI Delivery Manager (AI)

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, employing over 420,000 team members in more than 50 countries. The company delivers end-to-end services and solutions leveraging expertise across strategy, technology, design, engineering, and business operations. In 2025, Capgemini reported global revenues of €22.5 billion.

• Degree in Design, HCI, Computer Science, Product Design, or a related field
• Experience coordinating UI/UX delivery in digital or product-driven environments
• Strong understanding of user-centered design, design systems, and design-to-development handover
• Good knowledge of AI product UX, conversational design, and decision-flow thinking
• Ability to structure user journeys, prompt flows, and multi-step interaction patterns
• Hands-on experience with Figma (components, libraries, prototyping, documentation)
• Proven capability to collaborate across Product, Engineering, AI/ML, and business teams while managing multiple streams
• Awareness of accessibility, transparency, and user trust, ideally supported by experience with AI assistants, UX writing, or user testing

• Coordinate and plan UI/UX delivery for new features, agents, workflows, and platform enhancements
• Structure UX across conversational flows, agent journeys, prompt interactions, and non-conversational interfaces
• Ensure quality and consistency of user journeys, wireframes, prototypes, decision trees, and handover documentation
• Define and maintain conversation architecture, including intents, responses, and follow-up paths
• Design and coordinate decision flows (fallbacks, escalation paths, clarification, confidence handling, user control)
• Translate feature requests into clear UX requirements and actionable design workstreams
• Drive collaboration between UX, Product, and Engineering to ensure implementation-ready solutions
• Use user feedback, testing insights, and usage data to continuously improve the experience