Solution Engineer with German (m/f/x)

Fieldcode is a Field Service Management (FSM) software created from 20 years of global field service expertise, working towards climate positivity. The company invests heavily in research into high-quality technologies with a drastic impact on CO2 reduction and collaborates with scientists and projects to achieve these goals.

• Great communication skills in English and German (B2/C1).
• Customer support experience.
• Analytical and broad problem-solving skills.
• Ability to convey complex technical concepts to non-technical stakeholders and vice versa.
• High level of intellectual curiosity.
• Good understanding of data modeling ERDs and RESTful APIs, JSON payloads.
• Ability to switch between different environments, adapt, and learn new skills and processes quickly.
• Ability to create and maintain process documentation.

• Ensure that customer expectations are fully understood, and the expected value is delivered through the technical solution.
• Be responsible for end-to-end project implementation in cooperation with the Project Manager.
• Provide required technical support directly to customers during the whole project life cycle.
• Prioritize multiple enhancements, projects, and initiatives simultaneously.
• Collaborate closely with the Product Department and Developer teams on bug fixes and new features.
• Maintain project and process documentation.
• Configure workflows, processes, and software customization.
• Support and enhance the already implemented solutions and processes.