ServiceNow Solution Developer

• Over 6 years of experience in the IT industry with a strong background in software development and integrating solutions.
• 2+ years of hands-on development experience with ServiceNow, with solid depth in scoped applications, update set lifecycle, REST/Table API, GlideRecord, and encoded queries.
• Proficient in JavaScript and skilled in writing, reviewing, and optimizing code in a structured IDE-based development environment.
• Experience using AI-powered coding assistants and LLM-based development tools to accelerate code generation, review, and documentation.
• Familiarity with LLM integration patterns, including API design, prompt management, and responsible AI guardrails.
• Comfortable working within enforced development governance — coding standards, mandatory peer review, and structured documentation requirements.
• Strong technical writing skills with the ability to produce clear specifications, documentation, and structured instructions.
• Technical curiosity and a proactive approach to staying updated with advancements in AI and ServiceNow technologies.
• Strong background in IT processes and working within large organizations.
• Practical experience with SAFe and ITIL as daily workflow — linking stories, documenting deployments, and managing promotion through environments.
• Exceptional written and verbal communication skills in English, along with strong presentation abilities.
• High cultural sensitivity and ability to work effectively with cross-cultural teams across multiple time zones.

Nice to have:

• Proficiency with Git version control and collaborative development workflows.

• Designing and implementing ServiceNow solutions, especially using AI, by leveraging both standard features and custom integrations with LLM-based AI services.
• Developing robust integration frameworks to seamlessly connect ServiceNow with external platforms and tools.
• Working with architects, product owners, and development teams to ensure solutions follow best practices and adhere to established development governance.
• Contributing to technical documentation, development standards, and knowledge sharing across the team.
• Maintaining a strong focus on data quality and understanding the risks associated with poor data quality when designing and implementing AI solutions.
• Supporting the continuous evolvement, health and reliability of ServiceNow's AI capabilities.
• Collaborating with business stakeholders to gather and prioritize requirements, with a keen focus on end-to-end product.