Digital Technology Senior Manager

XEOS is a modern MRO service center specializing in aircraft engine maintenance, repair, and overhaul. The company focuses on extending engine life cycles and improving processes for the aviation industry through waste elimination and value creation. XEOS emphasizes collaboration, responsibility, and openness within a partnership-driven team environment.

• Bachelor’s degree in Computer Science or another STEM-related field (Science, Technology, Engineering, Mathematics)
• Strong hands-on experience in a 24/7/365 technical operations environment
• Proven experience in infrastructure design, performance, availability, and scalability
• Good understanding of IT security principles and best practices
• Experience managing teams and supporting employee development
• Ability to manage operational activities and projects in line with business strategy and customer needs
• Knowledge of business and financial principles, including budget ownership or budget management support
• Experience developing and managing operational standards, procedures, and service processes
• Good understanding of Lean Six Sigma principles; Green Belt certification considered an advantage
• Fluency in English
• Strong analytical, organizational, and project management skills
• Strong verbal and written communication skills
• Ability to work under pressure, manage competing priorities, and meet tight deadlines
• Change-oriented mindset with proven ability to drive improvements and support transformation
• Experience working in a complex, global matrix organization
• Experience in industrial, manufacturing, aviation, or MRO environment
• Experience in coaching, mentoring, and developing team members
• Ability to proactively identify and remove barriers affecting team performance
• Strong customer-focused approach and ability to manage technical challenges in demanding situations

• Lead a team responsible for digital operations, including infrastructure, end-user support, network services, and related IT areas
• Design, develop, implement, and support technology solutions within a geographically distributed infrastructure environment
• Manage and execute tactical Digital Technology plans to address current operational needs and support future business requirements
• Ensure system integrity and promote the application of IT security best practices
• Manage global IT assets, including software licenses and full hardware lifecycle management
• Develop, implement, and monitor compliance with Change Management processes and Service Level Agreements (SLAs)
• Define, maintain, test, and improve Standard Operating Procedures (SOPs) for operational processes
• Participate in the budgeting process and manage infrastructure-related investments and IT projects
• Identify development needs within the team and ensure employees receive the right training and support to deliver effectively
• Build and promote a positive, collaborative, respectful, and high-integrity work culture
• Support continuous improvement initiatives and drive sustainable process changes across the organization