NOC Service Engineering Intern (12 months internship)

Equinix is the world’s digital infrastructure company®, focusing on connectivity to enable innovations. The Network Operations Center (NOC) team provides frontline support for Equinix's products and services, handling customer inquiries and troubleshooting network issues. The NOC Engineer Intern will monitor equipment across multiple sites, identify, prioritize, and resolve issues while keeping stakeholders informed.

• Must be currently enrolled in an accredited university/college
• Available to work at least 30 hours per week during the academic year and full-time during vacation periods
• Ability to multi-task and work collaboratively and effectively in a fast-paced environment
• Excellent written and verbal communication skills, with business in English
• A strong interest in Computer Networking, System Administration, Application Support, Server-side Hardware, SQL/Databases, and APIs
• Analytically driven and detail-oriented, with working knowledge of the Microsoft Office Suite and an aptitude for learning new tools

Troubleshooting:

• Troubleshoots network problems and outages and provides Level 1 Network support
• Actively works in performing network monitoring and creating solutions that allow proactive network monitoring
• Provides feedback and edits published checklists for L1 triage

Sustaining Operations:

• Monitors network devices, software health and network tools health checks
• Monitors the network tools and reports any device or software outages, prioritizing the issues
• Creates and reports tickets for events and incidents

Service Delivery:

• Performs Network Service fulfillment for quote to cash transactional tickets for all network and datacenter products (Interconnections, DCIM etc.)

Equinix is committed to ensuring that the employment process is open to all individuals, including those with disabilities. Equinix is an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration without regard to protected status under applicable law.