Service Delivery Manager (K/M/X)

Grupa E.ON is a leading European energy company operating in Poland in electricity and gas sales, network infrastructure, and renewable energy. E.ON Polska IT Support is responsible for supporting and servicing IT processes of operational companies within the group.

• Higher education (preferably in IT-related fields).
• Minimum 3 years of professional experience in a similar position.
• Very good knowledge of IT service delivery processes.
• Knowledge of IT performance and quality monitoring tools (e.g., ServiceNow, Jira) and ITIL methodology.
• Project management skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills.
• Very good command of English enabling fluent communication.

• Manage the IT service delivery process ensuring high quality and compliance with established SLAs.
• Coordinate IT work to resolve issues.
• Maintain and develop relationships with internal clients.
• Identify process optimization areas and implement improvements.
• Monitor IT services and prepare reports on key performance indicators (KPIs).
• Manage projects related to the implementation of business process monitoring supported by IT.

E.ON Group companies in Poland are equal opportunity employers regardless of gender, age, origin, etc.