B2B Senior Systems Site Reliability Engineer

Jamf is a company offering remote work in Poland, focusing on site reliability engineering within an Agile framework, involving cloud operations, engineering, and technical support.

• Minimum of 5 years of experience in IT.
• Experience identifying, tuning, and fixing issues with software in Java.
• Experience working with containerization and Kubernetes.
• Experience utilizing system monitoring tools such as Grafana and Prometheus.
• Experience working within an Agile development framework.
• Experience optimizing SQL queries and database engine tuning.
• Experience using and troubleshooting AWS services including EC2, S3, CloudFront, EKS (Kubernetes), and RDS (Aurora).
• Experience creating clear and concise technical documentation for both technical and non-technical audiences.
• Bachelor's degree or a combination of relevant experience and education may be considered.

Nice to have:

• Experience solving production Java issues using native tools such as heap dumps, thread dumps, and profilers.
• Experience using CI/CD tools such as Jenkins, ArgoCD, GitHub Actions.
• Experience writing infrastructure as code using Terraform.
• Experience defining and implementing Service Level Objectives.

• Identify improvements in platform and processes by implementing established SRE concepts to improve product and system reliability.
• Proactively engage and collaborate with individuals and teams as issues arise, serving as an escalation point for customer issues.
• Perform root cause analysis for customer impacting issues, document solutions, and advise others based on findings.
• Create technical documentation based on new technology proofs of concept, project work, root cause analysis, alerting patterns, and share knowledge with other teams.
• Participate in team ceremonies to identify and refine potential work, communicate findings, and drive collaboration opportunities.
• Assign and communicate business value and benefit hypotheses of new projects, initiatives, and strategies, breaking down technical work required.
• Lead cross-team and cross-department technical collaboration in critical customer escalations.
• Advise stakeholders and senior leadership on critical customer escalations.
• Occasionally provide off-hours support for deployments and customer escalations.

This role is offered as remote in Poland. Applications are accepted only from candidates based in Poland with sponsorship to live and work in Poland.