Feedback Loop Processing

As Feedback Loop Lead for Neo within Capgemini, you will play a key role in ensuring that user insights directly shape the evolution of Capgemini’s Group wide AI platform. Neo is a strategic initiative, and this role ensures that feedback from across the organization is consistently captured, structured, and translated into actionable improvements.

At Group IT, we believe that difference drives change. Our vision is bold, and our mission is clear: to empower the business through technology that enables efficiency, profitability, and sustainable growth. We deliver enterprise wide solutions by harmonizing global standards and integrating all business units into a unified IT services model.

The Capgemini Group is a global leader in partnering with companies to transform and manage their businesses. We do this by unleashing human energy, imagination, and ingenuity through the power of technology, with the goal of achieving an inclusive and sustainable future. We are a responsible and diverse organization of more than 340,000 people, present in over 50 countries, with a strong 55+ year heritage. Capgemini is trusted by its clients to unlock the value of technology across the full breadth of their business needs. The Group delivers end to end services from strategy and design to engineering, powered by leading capabilities in AI, cloud, and data.

• Bachelor’s or Master’s degree in Business, Engineering, UX, Data, or a related field
• Experience in feedback management, product operations, or user insight processes within digital or platform environments
• Strong analytical skills with the ability to structure qualitative input into clear, actionable insights
• Comfortable working cross functionally with product, engineering, UX, and support teams
• Excellent communication and organizational skills, with strong attention to detail and process discipline
• Hands on experience with feedback tools, dashboards, or ticketing systems is a plus

As Feedback Loop Lead for Neo, you will own and continuously improve the end to end feedback lifecycle, ensuring that insights from users are structured, prioritized, and translated into meaningful product and platform improvements.

• Own and maintain the feedback intake process, ensuring consistent collection, classification, and traceability of user insights
• Triage, structure, and group feedback items to support prioritization with product and engineering stakeholders
• Consolidate recurring themes, pain points, and opportunities into clear and actionable outcomes for feature intake
• Coordinate with stream leads to ensure feedback is properly investigated, followed up, and integrated into delivery plans
• Monitor feedback trends and usage patterns to identify systemic issues and improvement opportunities
• Ensure visibility of feedback insights across stakeholders through structured reporting and communication
• Continuously improve feedback processes, tooling, and governance to support Neo’s scale and complexity
• Act as a key enabler of a user centric, data driven improvement culture within the platform