Chapter Lead - Customer Service (m/f/d)

KRUK S.A. is a leader in the debt collection industry, operating in 8 countries in Europe. The position is based in the Headquarter of the Group, offering a multicultural environment and support for all European entities. The company is implementing data governance practices and processes across the Capital Group, focusing on metadata schemas and repositories to catalog and manage data assets, facilitating easy discovery and understanding by data users.

• Professional experience in the IT field.
• Experience in a managerial/leadership position in the IT field.
• Knowledge and practical experience in either C# or Angular is preferred.
• Ability to adjust priorities to the dynamically changing business needs of the organization.
• Ability to build relationships within the team and create an atmosphere for open communication.
• Proactive attitude, communicativeness, initiative, and independence in action.
• Knowledge of English allowing for fluent communication (minimum level B2/C1).
• Leader of expertise and competencies of Chapter.
• Actively increases own knowledge with regards to Agile and area of expertise using available resources.
• Fosters empowerment and ownership in Chapter Members.

• Lead employees within one Chapter, fostering a collaborative and high-performing team environment.
• Act as the leader of expertise and competencies within the Chapter.
• Design the most optimal allocation of resources within Squads, in collaboration with Tribe Leaders and Product Owners, to build stable teams.
• Determine the development plan for the entire Chapter and create individual development plans for all Chapter Members.
• Regularly provide feedback, coaching, and 1:1 development discussions with Chapter Members.
• Actively increase your own knowledge regarding Agile and your area of expertise using available resources.
• Monitor standards, quality, and best practice implementation, ensuring transparency and alignment.
• Provide optimal staffing for the Chapter to support demand through recruiting.
• Foster empowerment and ownership among Chapter Members.
• Close cooperation with Software Architects.
• Incorporate Tribe and enterprise technical standards.
• Support Product Owners in achieving product goals via technology.

We are dedicated to creating an inclusive recruitment process that upholds the principles of equal opportunity regardless of gender, age, disability, religion, sexual orientation, background, or any other factors unrelated to qualifications. The recruitment process is accessible and tailored to accommodate individual needs.