Operations Manager

Appsilon is a fast-growing international consultancy focused on sustainable growth through efficient, secure, and scalable operations. The Operations Manager role connects multiple business functions including Finance, Delivery, Sales, Technology, Security, and People to enable organizational alignment and operational excellence.

• 5+ years of experience in Operations, Business Operations, Internal Operations, or comparable cross-functional operational leadership roles
• Experience working in scaling organizations, preferably in consulting, professional services, SaaS, or technology-driven environments
• Hands-on experience managing operational processes across multiple business functions (Finance, People, IT, Delivery, Sales, or Security)
• Practical experience owning and administering a multi-tool SaaS ecosystem
• Experience introducing operational improvements, automation, or process standardization initiatives at organizational scale
• Experience working with operational security, compliance, GDPR, ISO 27001, or customer audit processes
• Experience managing external vendors, contract negotiations, and operational partnerships
• Experience leading a small operational, IT, or cross-functional support team
• Experience working directly with senior leadership and influencing organizational decisions

Nice to have:

• ISO 27001 knowledge
• Team management experience

• Lead and develop the Operations team, including IT Administration and Security
• Continuously improve operational scalability across Finance, Sales, Delivery, Technology, and People functions
• Own and evolve the company’s operational tooling ecosystem and automation landscape
• Strengthen operational resilience, business continuity, and security practices
• Coordinate operational aspects of compliance initiatives, including ISO 27001 readiness and customer security requirements
• Partner with external vendors, legal counsel, auditors, and the DPO on operational and compliance-related matters
• Support organizational alignment by improving workflows, communication structures, and operational clarity across teams
• Build and maintain operational documentation, policies, and internal enablement resources
• Advise leadership on operational risks, scalability, tooling, security, and process optimization
• Create an environment where teams can collaborate efficiently and focus on high-impact work