Site Reliability Engineer

Global Payments is a company that enables millions of people to move money between buyers and sellers using payment solutions for credit, debit, prepaid, and merchant services. The company supports over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders worldwide. The role is within the API Operations team, focusing on Apigee API implementations to ensure stability, reliability, and performance of deployed models and agentic solutions across the enterprise.

• 3+ years of experience in production support, site reliability engineering (SRE), or DevOps, preferably supporting Apigee APIs.
• Strong understanding of cloud infrastructure, with Google Cloud Platform (GCP) preferred.
• Proficiency in Python or shell scripting for automation and troubleshooting.
• Strong analytical, communication, and incident management skills.
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proficiency in programming languages such as Python and JavaScript.
• English proficiency at B2-C1 level and Polish proficiency at B1-B2 level.
• Ability to work proactively with a high level of initiative and accuracy.
• Critical thinking ability for moderately to highly complex tasks.

Optional:

• Experience with CI/CD tools and alerts/monitoring automation.
• Familiarity with API integrations.

• Serve as the first line of defense for production incidents, ensuring rapid triage, root cause analysis, and resolution.
• Monitor system health and performance of deployed APIs and integrating applications.
• Track and investigate issues related to latency, failures, or broken integrations, escalating to the API engineering group where appropriate.
• Collaborate with platform engineers to implement observability, logging, and alerting best practices for API services.
• Build diagnostic tools, runbooks, and automated workflows to improve incident response time and reduce manual intervention.
• Maintain knowledge bases and playbooks for repeatable troubleshooting and knowledge transfer.
• Partner with governance and compliance teams to ensure incidents are documented and remediated in line with internal policy.
• Contribute to retrospectives and continuous improvement efforts to harden production systems.

By applying, the candidate consents to the processing of personal data for recruitment purposes. The company is committed to safeguarding privacy and provides privacy notices applicable to the country of residence. The notices do not apply to websites, apps, or services with their own privacy statements or to information collected to provide Global Payments products and services.