Technical Support Specialist for B2B with English + ES/PT

Ventrata is an enterprise ticketing platform designed for high-volume attractions, museums, observatory towers, sightseeing tours, and activity operators. Their all-in-one solution powers online, in-person, and third-party sales, and provides robust functionality for resource management, hardware integrations, and 24/7 live support. Since 2016, they have partnered with notable companies such as Big Bus Tours, Historic Tours of America, English Heritage, Paradoxon, the Empire State Building, and Thames Clippers. Ventrata has been profitable since 2018 without reliance on venture capital, enabling independent innovation and growth.

• Looking for a huge challenge
• Interested in technology, curious about systems, software, and hardware, and a fast learner
• Open-minded and always looking for feedback and ways to improve
• Takes pleasure and pride in work
• Desire to grow with the company
• Excellent communication and interpersonal skills
• B2 English mandatory
• C1 Portuguese or Spanish mandatory
• Italian is a huge plus
• Analytical mind and problem-solving attitude
• Ability to effectively describe and document issues
• Attention to detail
• Ability to work independently and as part of a team
• Based in Europe

• Actively improve the customer experience
• Work with clients and their employees to identify problems and advise on the solution
• Recreate, troubleshoot and independently investigate reported issues
• Collaborate with development teams, identify errors and report bugs via internal helpdesk
• Master the support channels: Ventrata Chat, Slack and Helpdesk
• Help with client onboarding and uploading data to systems
• Support internal teams with tasks beyond the job description

• Based in Europe