Experienced Customer Service Advisor with French

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, employing over 420,000 team members in more than 50 countries. The company delivers end-to-end services and solutions leveraging expertise across strategy, technology, design, engineering, and business operations.

• Fluent verbal and written English and French language skills paired with very good communication skills.
• Experience in handling the relevant Operating Systems and Applications.
• Experience working as a Customer service agent.
• Team player with a problem-solving attitude and efficient task management skills.
• Experience applying appropriate solutions according to the incident management process.

• Act as the single point of contact for users, handling all inquiries professionally in the required languages.
• Resolve incidents and requests or escalate them as needed, documenting all actions and managing ticket progress.
• Perform troubleshooting, callbacks, procedural follow-ups, and handle high-priority incidents according to guidelines.
• Create, modify, and terminate accounts, including tasks requiring elevated access across multiple systems.
• Collaborate with Key Users and SMEs while identifying opportunities to update or improve procedures and shift-left initiatives.

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. Individuals are evaluated based on qualifications and performance, not personal characteristics.