Operations Support Engineer (Azure)

EPAM is a leading global provider of digital platform engineering and development services. The role is part of the Azure Platform Team, focusing on operational support of the Azure platform and acting as an interface between stakeholders and technical platform teams.

• Basic knowledge of Microsoft Azure including subscriptions, resource groups, Virtual Machines, storage and networking fundamentals
• Understanding of monitoring and logging concepts (Azure Monitor, Log Analytics – basic level)
• Hands-on scripting experience (PowerShell, Bash or similar)
• Basic knowledge of C# (reading, understanding, small changes)
• Basic understanding of CI/CD pipeline configuration
• Understanding of IT operations and incident management
• Strong communication skills and stakeholder focus
• Structured problem-solving approach with a proactive, hands-on and service-oriented mindset

Nice to have:

• Experience with Azure DevOps or similar CI/CD tools
• Familiarity with ITSM tools (e.g., ServiceNow)
• Basic DevOps or platform engineering knowledge

• Act as the primary point of contact for Azure platform-related operational questions and issues
• Engage with stakeholders to gather, clarify and prioritize issues
• Translate stakeholder input into clear technical problem descriptions
• Communicate status, progress and resolutions clearly and consistently
• Provide support for day-to-day operations of the Azure platform
• Resolve low-to-medium complexity incidents and service requests
• Perform initial troubleshooting and root-cause analysis, and escalate complex issues to platform engineers when required
• Monitor platform health and respond to alerts
• Develop and maintain scripts (PowerShell, Bash or similar) to automate operational tasks
• Perform basic Azure configuration changes and operational fixes, and support minor code-level investigations including reading and understanding C# code
• Provide basic support for CI/CD pipelines, including build and release pipelines, pipeline configuration and troubleshooting, and YAML-based pipeline definitions at a basic level
• Maintain operational documentation, runbooks and FAQs, document known issues and resolutions, and identify recurring issues to suggest automation or process improvements

This role requires working in a hybrid mode from any office in Poland (Krakow, Wroclaw, Warsaw, Gdansk, Katowice, Poznan, Lodz) 3 times a week. 2-4 business trips per year to Veldhoven (Eindhoven) are required for team buildings, PI plannings, and similar events.