OT Network Support Analyst

Mindbox is a tech-driven company connecting top IT talents with technology projects for leading enterprises across Europe, focusing on consulting, engineering, and building digital solutions.

• Strong knowledge of data network topologies and protocols (knowledge of OT networks is an advantage).
• Familiarity with incident management and ITIL/Agile standards.
• Ability to analyze data and identify improvements for proactive fault detection.
• Excellent collaboration and problem-solving skills, with the ability to work effectively in a global, multicultural environment.
• Strong communication and organizational abilities for coordinating complex incidents.
• Willingness to work in shifts and weekends as part of a global 24/7 support team.
• Positive attitude and eagerness to learn new technologies and tools.

• Serve as the primary contact for telecom/OT network incidents, ensuring timely resolution and effective communication.
• Facilitate and participate in root cause analysis and improvement strategies to prevent recurring issues.
• Monitor infrastructure health and proactively address potential service disruptions.
• Liaise with vendors to raise tickets and drive resolution activities without impacting business operations.
• Collaborate with global teams in a Follow-the-Sun support model, ensuring 24/7 service coverage.
• Participate in incident management processes, adhering to agreed business and IT service levels.
• Contribute to process optimization and standardization, ensuring continuous service improvement.
• Support crisis calls by coordinating participants, setting resolution priorities, and communicating status updates.