OT Network Service Operations Incident Manager

Mindbox is a tech-driven company connecting top IT talents with technology projects for leading enterprises across Europe, focusing on consulting, engineering, and talent development.

• Proven experience in incident management within large-scale IT/OT infrastructure environments.
• Strong knowledge of ITIL framework and Agile methodologies.
• Excellent communication and interpersonal skills, able to engage effectively at all organizational levels.
• Strong leadership and coordination abilities with a proactive approach to service improvement.
• Ability to work under pressure in high-impact situations and drive incident resolution to completion.
• Technical background in networks is highly desirable but not mandatory.

• Take ownership of incident resolution for OT (Operational Technology) systems, ensuring minimal downtime.
• Provide incident management support for additional telecom and connectivity technologies when needed.
• Collaborate with global IT and engineering teams, vendors, and service providers to coordinate recovery actions.
• Lead or support post-incident reviews, implementing corrective and preventive measures to improve infrastructure stability.
• Monitor incident trends, analyze data, and work with stakeholders to introduce continuous improvements.
• Maintain adherence to ITIL and governance principles, ensuring best practices across global teams.
• Represent Service Operations during crisis and problem resolution meetings, escalating issues as appropriate.
• Participate in an on-call rotation for out-of-hours support (with additional financial incentives).