Junior Client Solution Architect - Spain team

NIQ is the world’s leading consumer intelligence company, delivering comprehensive consumer buying behavior insights and advanced analytics through state-of-the-art platforms. In 2023, NIQ combined with GfK, expanding its global reach to operations in over 100 markets, covering more than 90% of the world’s population. NIQ is an Advent International portfolio company.

• 2+ years of experience working with corporate clients.
• Strong problem-solving and analytical skills to understand client needs, interpret data, and translate insights into actionable solutions.
• Proficiency in Spanish is an added advantage.
• Excellent written and verbal communication skills with a client-centric mindset.
• Ability to work collaboratively across teams and manage multiple projects effectively.
• Proactive attitude focused on continuous improvement and client satisfaction.

• Serve as the primary operational contact for clients, handling operational concerns including requirement gathering, delivery timelines, data modifications, and quality issues.
• Communicate effectively with clients, coordinating calls and meetings in collaboration with Customer Success and Sales Teams.
• Collect client requirements, translate them into actionable internal work orders, set project timelines, and monitor progress through to delivery.
• Partner with internal operations teams to troubleshoot and resolve client inquiries efficiently.
• Ensure solutions are delivered with high quality and meet agreed timelines.
• Identify opportunities to enhance client data, suggesting improvements or new approaches for database production.
• Coordinate with Business-as-Usual teams on post-production and pre-delivery quality checks.
• Participate in and coordinate operational, quality review, and escalation meetings with internal teams, maintaining alignment with Customer Success and Sales teams.

NIQ may utilize artificial intelligence (AI) tools during recruitment for efficiency and fairness, with final hiring decisions made by humans. NIQ is committed to diversity, equity, and inclusion, making employment decisions without regard to protected characteristics under applicable laws.