CE Field Service Engineer

Microsoft’s Cloud Operations & Innovation (CO+I) powers cloud services including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. The infrastructure includes over 100 datacenters and 1 million servers supporting more than 1 billion customers and 20 million businesses worldwide. The team focuses on environmental sustainability and optimization in datacenter design and operations.

Required Qualifications:

• High School Diploma or equivalent AND significant industry experience in a datacenter or other critical environment facility, OR significant years industry experience and college coursework.
• Ability to meet Microsoft, customer, and/or government security screening requirements including Microsoft Cloud Background Check.

Preferred Qualifications:

• Significant experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU).
• Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services.
• Experience working on large scale CE projects.
• Experience with operation of IT infrastructure (Servers, SANs, Networking, etc.).

Data Center Operations:

• Ensures compliance with data center business units and service-level policies.
• Engages with appropriate teams and resources to execute tasks or projects.
• Manages programs associated with area of responsibility.
• Demonstrates conscientiousness on cost and adheres to budget requirements.
• Follows and adheres to safety and security policies and procedures.
• Participates in Root Cause Analysis (RCA) process as appropriate.

Service Delivery:

• Maximize Critical Environment (CE) availability with landlord partners at leased Datacenters.
• Oversee day-to-day operations and maintenance of mechanical and electrical equipment in leased Datacenters.
• Reduce high-impact and human-error CE incidents year over year.
• Deliver on cost/energy efficiency initiatives.
• Support delivery of Datacenter’s Emergency Preparedness and Response plans.
• Coordinate, plan, schedule, and supervise CE audits and compliance verification.
• Ensure routine reporting to manage and analyze Power/Temperature/Relative Humidity, and SLA monitoring.
• Establish and enhance relationships with Engineering Groups and Landlord partners.
• Work with regional and global peers to share and build best practices.

Data Center Work Environment:

• Shares best practices and assists others in learning role, process, procedures.
• Provides mentorship across data centers for specific expertise.
• Seeks training opportunities aligned with business and career goals.
• Suggests ways to reduce risk of performing maintenance and improvements in implementation.
• Contributes to a positive team environment and constructive collaboration.

Ownership:

• Holds self-accountable for end-to-end service quality, completeness, and customer experience.
• Supports escalation of issues to appropriate owner.

Ability to meet Microsoft, customer and/or government security screening requirements including Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer and provides accommodations during the application process.