DevOps Engineer (RPA domain)

Our client is a market leader in contact center robotic process automation (RPA). Its patented platform automates manual management processes in contact centers, helping enterprises reduce costs while improving agent engagement and customer experience. The platform powers over 1 billion automated actions annually and delivers measurable ROI across industries such as financial services, telecommunications, insurance, and healthcare.

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• 3-5 years of experience in a DevOps or similar role, with a focus on deployment automation and infrastructure management.
• Proficiency in scripting and automation using languages such as Python, Shell, or PowerShell.
• Hands-on experience with containerization technologies like Docker and container orchestration platforms like Kubernetes.
• Familiarity with cloud computing platforms such as AWS, Azure, or Google Cloud Platform.
• Knowledge of configuration management tools like Ansible, Puppet, or Chef.
• Understanding of CI/CD pipelines and tools such as Jenkins, GitLab CI/CD, or CircleCI.
• Strong problem-solving skills and ability to troubleshoot complex issues in a distributed environment.
• Excellent communication and collaboration skills, with the ability to work effectively in a team-oriented environment.
• English level: B2 or higher.

• Collaborate with the DevSecOps team to design, develop, and maintain automated deployment pipelines and infrastructure as code solutions.
• Assist in the deployment and management of product releases, hot fixes, and service packs across development, testing, and production environments.
• Contribute to the continuous improvement of deployment processes and systems to enhance efficiency, scalability, and reliability.
• Participate in the design and implementation of monitoring, alerting, and logging solutions to ensure the health and performance of deployed systems.
• Work closely with development, QA, and operations teams to troubleshoot and resolve deployment issues in a timely manner.
• Document deployment processes, procedures, and best practices to facilitate knowledge sharing and ensure consistency.
• Stay informed about industry trends, emerging technologies, and best practices related to DevOps and cloud infrastructure.
• Conduct all business in accordance with Intradiem’s policies and procedures.
• Perform all other duties as assigned.