Technical Enablement & Documentation Lead (Poland)

Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. The company helps enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. Flosum is investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform.

• 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem.
• Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles.
• Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring).
• Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps.
• Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance.
• Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar).

Preferred Qualifications:

• Salesforce Administrator or Platform Developer certification.
• Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.).
• Background in instructional design or video-based learning production.

• Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules.
• Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect).
• Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content.
• Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume.
• Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar.
• Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs.
• Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand.
• Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs.