IT Account Manager (Brussels-Based)

MORO TECH is a tech-enabled consulting firm providing business transformation solutions, positioned at the crossroad of Technology, Data, and Strategy. They help clients navigate complexity and thrive in the digital economy by delivering long-term impact. MORO TECH is part of the Moro Technology Corporation group and MORO GLOBAL, a multinational conglomerate headquartered in Brussels focused on Innovation, Technology & Digital Economy.

• 5-8 years of experience in sales, account management, or a related commercial role.
• Experience working within an IT or technology-driven environment, with exposure to cross-cultural and diverse customer bases.
• Excellent written and verbal communication skills, with the ability to engage stakeholders at all levels.
• Strong team player who collaborates effectively across departments.
• Highly organized, with strong prioritization and time-management skills.
• Autonomous, confident, and assertive, with the ability to take ownership and drive results.
• Stress-resilient and comfortable working in a fast-paced environment.
• Creative thinker with the ability to think outside the box and propose innovative solutions.
• Proactive, solution-oriented mindset with strong problem-solving skills.
• Basic knowledge of project management principles and practices.

• Serve as the primary point of contact for assigned accounts, owning the full sales cycle from lead generation to quoting, closing, and follow-up.
• Achieve sales targets and budgets by growing existing accounts, developing new opportunities, and managing forecasts and reporting.
• Build and maintain strong, long-term customer relationships by understanding client needs, satisfaction levels, and delivering scalable, tailored solutions.
• Coordinate closely with internal teams (Account Managers, Sales Support, License Support) to ensure high-quality delivery, documentation, and timely cross-department communication.
• Manage account operations, including CRM/ERP usage, overdue payment follow-ups, process compliance, and acting as backup for other Account Managers when needed.
• Engage with clients, prospects, and partners both remotely and on-site, dedicating significant time to collaboration with the License Support team and Microsoft business training initiatives.