IT Support Specialist (L2)

Devire IT Outsourcing is a collaboration model dedicated to IT specialists based on self-employment (B2B), executing projects for clients in innovative and modern ventures. The client operates in the pharmaceutical-biotechnology industry.

• Experience in IT support/helpdesk/IT specialist (minimum 2–4 years)
• Good knowledge of Windows environment and troubleshooting system and application issues
• Knowledge of Active Directory and Azure Active Directory (Entra ID)
• Practical knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Experience with device management tools (Intune and/or MECM/SCCM) is a plus
• Ability to diagnose hardware problems and configure devices (laptops, mobile)
• Experience working with ticketing systems
• Good command of English (minimum B2 level) for communication in an international environment

• Support users in a 2nd line model (systems, applications, M365, Windows)
• Diagnose and resolve hardware and system incidents
• Prepare and configure laptops and mobile devices for users
• Administer accounts and permissions in Active Directory and Azure AD (Entra ID)
• Support Microsoft 365 environment (Outlook, Teams, SharePoint, OneDrive)
• Manage endpoint devices (Intune and/or MECM/SCCM)
• Handle tickets in the ticketing system and collaborate with other IT teams
• Support remote and local users, communicate in English