PM - Jira Systems & ITSM Strategic Consultant

Idego is a team of around 100 experienced problem solvers focused on Cloud, Data & AI, and Software development. The company is 100% remote-friendly and values autonomy and accountability. The client is a leading HealthTech startup in Germany building digital medical services connecting over one million patients with doctors and pharmacies to simplify healthcare access across multiple markets.

• 5+ years of experience with the Atlassian ecosystem, especially Jira Service Management and Jira Software.
• Proven experience designing and implementing ITSM workflows (incident, change, request management).
• Strong understanding of ITSM / ITIL best practices, ideally in regulated or digital health environments.
• Hands-on experience with Advanced Roadmaps / Jira Planner for capacity and cross-team planning.
• Experience with Jira Automation and Atlassian Intelligence to improve operational efficiency.
• Ability to build dashboards and KPI/SLA reporting using Atlassian Analytics or eazyBI.
• Strong stakeholder management skills and experience working closely with senior leadership (e.g. COO).
• Analytical, process-oriented mindset with a proactive approach to operational improvements.
• Experience with integrations, APIs, and workflow automation is a plus.
• Fluent English communication skills.

• Define and implement end-to-end ITSM workflows within Jira Service Management (JSM), focusing on incident, change, and request management tailored to digital health standards.
• Configure and maintain Jira Planner (Advanced Roadmaps) to provide a "single source of truth" for capacity planning and cross-departmental milestones.
• Lead the implementation of Atlassian Intelligence (AI) and native Jira automations to optimize ticket triaging, summary generation, and repetitive task reduction.
• Participate in strategic sessions to brainstorm operational improvements, providing technical feasibility and process design feedback.
• Build custom dashboards and automated reports (utilizing Atlassian Analytics or eazyBI) to track KPIs, SLA compliance, and team velocity.