Technical Application Support Analyst - 1 year FTC

Established in 2000, Awin is part of the Axel Springer group. The company operates within the affiliate marketing network sector, providing online tracking technology and integration services for top brands.

• Strong analytical skills while also ‘seeing the bigger picture’
• Strong communication skills, ideally with customer service experience
• Ability to understand web languages such as basic HTML, SQL, JavaScript and ideally PHP
• Familiarity with E-commerce platforms and their use
• Strives to continually improve productivity and quality of work produced
• Self-motivated and a self-starter
• Understands the importance of processes and procedures and their application
• Ability to work in a fast-paced and dynamic environment
• Ability to work harmoniously and effectively as part of a work team
• IT-related degree or relevant work experience

• Assist clients when launching onto the Network by providing detailed and thorough Technical Integration Support
• Act as the ‘middle-man’ to give technical guidance clearly and concisely
• Isolate errors quickly within client setups and provide feedback on possible solutions
• Negotiate and objection handle below standard setups that do not align with team targets
• Contribute to the monthly Integration Team targets, which are incentivised on over-performance
• Review fellow team members' work for the purpose of technical sign-off
• Report technical issues/bugs with the platform and escalate as appropriate
• Administer a knowledge base used internally and externally
• Provide high level training to internal colleagues
• Test new developments and features

This is a 1 year fixed-term contract maternity cover role. The position is hybrid, requiring working from the local office on a weekly basis.