Support Specialist

Cyclad is an international consulting company specializing in IT/ICT sectors, providing outsourcing services in HR and IT across industries such as Banking, Aviation, Travel, Cybersecurity, and BPO.

• 2 years of experience in a similar position
• Experience in customer service, help desk, or support is welcome
• Knowledge of CRM and ticketing systems
• Very good command of German and English
• Highly developed communication skills and customer-oriented approach
• Good work organization, independence, and teamwork skills

Nice to have:

• Ticketing systems
• CRM

• Handle customer requests via phone, email, chat, and ticketing system
• Register and monitor requests ensuring high-quality service
• Resolve current customer issues and escalate complex cases to appropriate teams
• Collaborate on optimizing processes and service standards
• Prepare data for reports and monitor SLA compliance