English & Italian Junior Customer Support

XTB is a Polish brokerage house operating globally since 2005, offering access to thousands of financial instruments such as CFDs on currencies, commodities, stock indices, cryptocurrencies, as well as stocks and ETFs listed on major global exchanges. It holds a brokerage license issued by the Polish Financial Supervision Authority and is one of the largest FX and CFD brokers listed on the stock exchange worldwide. The company is distinguished by its innovative and award-winning xStation platform, fast and professional customer service, and a rich educational package with online courses for investors at every level of advancement.

• Fluency in Italian and English at C1/C2 or native level.
• Availability to work in a rotational shift system (between 8:00 AM and 7:00 PM).
• Strong multitasking abilities and effective prioritisation skills.
• Excellent communication, interpersonal, and negotiation skills.
• Proficiency in MS Office tools.

Nice to have:

• Knowledge of MS Office tools.

Required knowledge:

• Customer support
• Investment
• Trading

• Provide high-quality customer support to Italian- and English-speaking clients.
• Build and maintain long-term, trust-based relationships with customers.
• Respond to inquiries via phone, chat, and email in a timely and professional manner.
• Handle complaints by offering clear explanations and effective solutions.
• Monitor financial markets and stay informed about relevant developments.
• Update, verify, and maintain accurate client information in the CRM system.
• Collaborate with international branches and internal departments to ensure smooth service delivery.