Remote Product Enablement Specialist

Precursive is a software platform for professional services teams in B2B software companies. Built natively on Salesforce, it combines services planning, delivery execution, customer collaboration, and AI-driven insights to keep services aligned with sales and customer delivery.

• Experience in product enablement, training, customer education, or a similar role
• Strong written and verbal English communication skills (C1 Level)
• Experience delivering training on Salesforce-based products, with the ability to train end users on how to navigate Salesforce
• Demonstrated interest in using AI tools to build repeatable content workflows

Nice to have:

• Experience working in B2B software companies
• Experience operating within, or closely alongside, a professional services team and familiarity with embedded services or post-sale delivery models
• Experience supporting mid-market and enterprise customers

• Own the structure, quality, and consistency of Precursive’s knowledge base for end users and admins
• Create, maintain, and improve written documentation and training decks
• Define what “good” looks like for learning content at Precursive
• Ensure enablement assets stay current as the product evolves
• Deliver internal product enablement for Services, Support, Sales, Solutions, and new joiners
• Own internal release enablement, including release notes and internal briefings
• Explain product workflows, intended behaviour, and changes clearly and practically
• Update training materials, KB content, and customer onboarding materials in line with releases
• Partner with Sales and Solutions to scope training requirements for prospects, and contribute training scope and effort to SOWs
• Deliver live customer training sessions, workshops, and webinars
• Run training scoping sessions to understand audience needs and tailor scope and content
• Own and evolve customer onboarding agendas and supporting materials
• Coach and enable the Services team to deliver customer onboarding sessions effectively
• Ensure customer onboarding reflects current product capabilities and best practices
• Identify recurring areas of confusion or friction from training and enablement
• Feed insights into Product
• Work closely with Product to ensure enablement assets reflect product intent
• Maintain, improve, and expand AI-assisted workflows for creating and maintaining content
• Ensure all content is on-brand, in tone of voice, and held to a high quality bar