AI Call Center Operations Lead

Locon is a Polish company founded in 1995 that provides modern location-based solutions and GPS/GSM applications. It produces devices for family and personal care and collaborates with partners such as Orange, T-Mobile, Play, and Plus. In 2024, Locon began international expansion with products available at Hrvatski Telecom. The company employs over 60 specialists in development, marketing, and customer service.

• Minimum 2 years of experience in a similar position
• Experience managing a call center team (at least 2–3 years)
• Data analysis for action, implementation, testing, and improvement
• Experience in automating sales or service processes
• Use of AI, automation, or CRM tools
• Knowledge of customer lifecycle and ability to design customer journey
• Knowledge of CRM, Google Workspace, Ecommerce, AI

Nice to have:

• Customer Journey Mapping

Languages:

• English (advanced)

• Managing a team of consultants
• Automating and improving processes
• Designing customer journey
• Co-creating the growth strategy of the call center department