Junior Helpdesk Specialist (K/M)

Vision Express is a network of optical salons operating in Poland since 1994, part of the global optical market leader EssilorLuxottica, owner of brands such as Ray-Ban, Oakley, Vogue Eyewear, and Persol, as well as licensed brands like Prada, Ralph Lauren, Dolce&Gabbana, Versace, and Chanel.

• Experience in a similar position
• Communicative knowledge of English
• Knowledge of PC hardware and local and wide area networks
• Willingness to work in a two-shift system (9-17, 14-22) and some weekends
• Ability to diagnose and solve hardware and software problems
• Knowledge of Helpdesk software, e.g., remote desktop
• Ability to work in a team and build positive relationships with users

Nice to have:

• Category B driving license

• Supporting Vision Express employees with IT systems
• Timely and reliable handling of support requests
• Installation and configuration of computers and network equipment
• Maintaining computer and network infrastructure in over 250 stores across Poland, the Headquarters, and the Logistics Center
• Contact with suppliers and external IT support