IT Support/Analyst with English

DCG is a recruitment company that connects business needs with people's ambitions. They focus on well-matched cooperation to help candidates find environments to grow and help companies build effective teams. They work closely with people and organizations, listening and responding to what matters to them, creating lasting and valuable relationships.

• You speak English fluently (B2/C1)
• You know how to ask the right questions to reach the core
• You have outstanding communication skills and customer focused mind-set
• You have MS Office skills
• You have first experience in IT customer service
• You are flexible and comfortable working across different shifts

Nice to have:

• You have experience on the first line of technical support
• 1 year of experience in a similar position
• Knowledge of MS Office
• Languages: Polish, English

• Use and improve your language skills by daily work in English
• Communicate with an international customer via telephone and e-mail
• Have daily chats in English
• Learn a lot and develop your professional profile
• Gain some IT knowledge
• Participate in trainings and talent programs
• Have a stable workplace with flexible scheduling
• Work in safe and friendly atmosphere, where people matter

Daily work consists mainly of:

• Taking customer calls – approximately 70% of the workload
• Back-office tasks (emails, chat, backlog management) – approximately 30% of the workload

The onboarding for new employees takes place on July 1st, and this is the only possible start date. Therefore, only candidates available to start at that time are considered.