Senior Data Analyst (Customer Experience)

Allegro is a company with a large-scale technology platform featuring over 1000 microservices, an open-source data bus (Hermes) handling 300K+ requests per second, a Service Mesh with 1M+ requests per second, tens of petabytes of data, and production-used machine learning. The role is part of Allegro Tech, which actively participates in industry conferences, tech communities, and organizes internal events such as the Allegro Tech Meeting.

• 4+ years of independent experience as a Data Analyst or in a highly similar analytical role.
• Highly proficient in SQL for advanced data manipulation and analysis.
• Practical expertise in data visualization tools such as Tableau and Data Studio.
• Investigative nature with the ability to break down complex problems, conduct deep-dive analysis, and deliver clear conclusions.
• Strong communication skills to effectively interface with business units from problem formulation to presenting results and recommendations.
• Genuine passion for continuous learning, upskilling, and expanding professional knowledge, especially in AI.
• Fluent in English at least at B2 level.

• Take full ownership of the Customer Experience data infrastructure, ensuring data integrity and alignment across operational reporting.
• Oversee and audit performance-based incentive systems to ensure precise bonus and reward calculations.
• Continuously monitor productivity metrics and Average Handle Time (AHT) to streamline service efficiency.
• Analyze agent performance to identify operational bottlenecks and uncover high-impact cost-saving opportunities.
• Oversee the development, maintenance, and scaling of automated reporting dashboards for real-time visibility.
• Convert complex datasets into clear, actionable business insights and strategic recommendations for executive leadership.
• Develop, fine-tune, and implement AI tools to automate routine data processing and enhance predictive modeling within the CX domain.